btdjl's Privacy Policy — Your Data Is Our Responsibility

About This Privacy Policy

Welcome to btdjl. This Privacy Policy ("Policy") explains how btdjl ("we", "us", or "the Platform") collects, uses, stores, and protects the personal information of users ("you") of our website and services.

By using our platform, you are agreeing to the terms described in this Policy. Please read it carefully. If you do not agree with any part of this Policy, please refrain from using our services and contact us with any questions.

Protecting our users' privacy is a core commitment of btdjl. Under no circumstances do we sell or transfer your personal information to unauthorised third parties.

What Information We Collect

When you register, log in, or use our services on btdjl, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• Identity document details (National ID, passport, or similar government-issued ID)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Your preferred language and method of communication

1.2 Automatically Collected Information

• IP address and device information (browser, operating system)
• Session data and cookies
• Login time, date, and location information
• Gaming activity and transaction history on the platform
• Page visit patterns and navigation data

1.3 Information Received from Third Parties

We may use trusted third-party services for identity verification and fraud prevention. These services only verify the necessary information and operate under strict confidentiality agreements.

How We Use Your Information

btdjl uses your personal information for the following specific purposes:

2.1 Account Management and Service Delivery

• Ensuring account registration, verification, and security
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• Managing gaming services and bonus offers
• Resolving your requests and complaints

2.2 Security and Compliance

• Verifying account holder age (in compliance with the 21+ policy)
• Taking measures to prevent fraud and money laundering
• Implementing responsible gaming policies
• Maintaining platform security

2.3 Service Improvement

• Analysing and improving the user experience
• Delivering relevant promotional offers (based on your consent)
• Resolving technical issues on the platform

Data Storage and Security

btdjl has put in place industry-standard technical and organisational measures to ensure the security of your information.

3.1 Technical Security

• All data transfers are secured using SSL encryption technology
• Sensitive information is stored in encrypted form
• Regular security audits are conducted
• Firewalls and access controls are in place to prevent unauthorised access

3.2 Retention Period

We retain your personal information only for as long as necessary — generally for the duration your account is active and thereafter for as long as required to meet applicable legal obligations. Financial transaction records are kept for a defined period in accordance with regulatory requirements.

3.3 Staff Access

Only authorised btdjl staff may access your personal information, and only when required to carry out their professional duties. All staff are bound by strict confidentiality agreements.

Data Disclosure and Third Parties

btdjl may share your information with third parties in limited circumstances:

4.1 Service Providers

Our selected service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, and technical support may receive limited information. They all operate under confidentiality agreements and may not use the information for their own purposes.

4.2 Legal Obligations

We may be required to disclose information in response to a valid order or request from a court, regulatory body, or law enforcement authority. In such cases, we will provide only the minimum information necessary to fulfil the legal requirement.

4.3 Business Changes

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, we will notify you before any such change and ensure that equivalent protections under this Policy remain in place.

Cookies and Similar Technologies

btdjl uses cookies and similar technologies to ensure a smooth and secure user experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand platform usage and improve service quality.

5.2 Cookie Controls

You can disable non-essential cookies by adjusting your browser settings. Please note that disabling certain cookies may limit some functionality on the platform.

Your Rights

As a user of btdjl, you have the following rights:

6.1 Right to Know

You may ask us at any time what information we are collecting and storing about you. We will respond to your request within a reasonable time.

6.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Keeping your information accurate and up to date is also important for your own security.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, where legal obligations or legitimate business reasons exist, it may be necessary to retain some information.

6.4 Right to Object

You may opt out of receiving marketing communications and, in certain cases, object to the processing of your information.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected]

Underage Users

btdjl strictly prohibits access to its platform by anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification during account registration is mandatory.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

International Data Transfers

btdjl may work with international service providers, which means your information may be transferred to and processed in other countries. In such cases, we ensure that adequate protections for your information are in place in the destination country.

We only work with service providers that comply with internationally recognised data protection standards and with whom we have contractual safeguards in place.

Policy Changes

btdjl may update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on our platform and inform you at your registered email address.

Continuing to use the platform after each update will be taken as your acceptance of the revised policy. We therefore recommend that you visit this page regularly.

Each version of the policy will include a "Last Updated" date so you can easily identify what has changed.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

10.1 Support Team

• Email: [email protected]
• Live Chat: 24 hours, 7 days — log in to the platform to get started
• Language: Support is available in Bengali and English

10.2 Complaints Process

If you have a privacy-related complaint, please contact our support team first. We will work to resolve your complaint as quickly as possible. If you do not receive a satisfactory resolution from us, you may exercise your rights under applicable law.